Policy
1 Appointments & Late Arrivals
Appointments Encouraged: While we always welcome walk-ins, priority is given to clients with scheduled appointments. Please arrive 5-10 minutes early to select your polish color and prepare for your service.
Late Arrivals: If you are more than 10-15 minutes late, we reserve the right to shorten your service to avoid delaying the next client, or we may ask you to reschedule your appointment.
2 Cancellations & No-Shows
Cancellation Notice: If you need to cancel or reschedule, please notify us at least 24 hours in advance.
No-Shows: Clients with multiple unnotified absences (no-shows) may be required to pay a non-refundable deposit for future bookings.
3 Guarantee, Fixes & Refunds
We take pride in our exceptional craftsmanship and premium products. However, if any issues arise:
Complimentary Fixes: We offer a free repair for dip powder, acrylics, or gel polish within 3 to 5 days of your service if the nails chip, crack, or break due to a technical error.
Client Responsibility: Damage caused by physical trauma, nail-biting, peeling, or exposure to harsh chemicals will be repaired at an additional cost. Please contact us and return to the salon within the guarantee period.
Color Changes: Once you have agreed on a polish color and design during the service, any subsequent request to change the color/design will be charged as a new service.
No Refunds: All services provided are strictly non-refundable under any circumstances.
4 Health & Sanitation
Your health and safety are our top priorities.
Sterilization: All metal implements are thoroughly sanitized and sterilized using a medical-grade autoclave after each use. Single-use items (files, buffers, pumice stones) are disposed of after every client.
Medical Conditions: Please inform your nail technician prior to your service if you have any medical conditions such as diabetes, bleeding disorders, or chemical allergies.
Right to Refuse Service: For the safety of our staff and community, we must decline service to anyone with signs of an open wound, nail fungus, or any contagious skin/nail condition until it has been medically treated.
5 Kids & Pets
Children: A nail salon involves hazardous chemicals, heating devices, and sharp tools. To ensure safety and maintain a relaxing atmosphere for all clients, children under [10] years old must be strictly supervised by an adult at all times and are not permitted to run or play in the salon.
Pets: In accordance with health department regulations, pets are strictly prohibited in the salon, with the exception of legally documented Service Animals.
6 Personal Belongings
Please keep track of your personal belongings (jewelry, bags, phones). The salon is not responsible for any lost, damaged, or stolen items on the premises.
7 Payment Methods
We accept Cash, Credit/Debit Cards (Visa, Mastercard), and [Apple Pay / Zelle]. Please note that gratuity (tips) for the technicians is not included in the service price but is highly appreciated.
